Fortis Insurance Solutions (FIS), part of the Fortis UK insurance group, one of the UK’s leading providers of award winning insurance solutions, continues to expand after 28 years of successful operation. As a result of expansion, FIS recently appointed Siemon to deliver a new future-proof 10Gb/s capable physical layer network infrastructure to provide the business with a base to build more advanced applications and systems without being concerned about network performance issues or cabling limitations for many years to come.
Significant growth across the Fortis business, as a result of insurance partnership deals, lead to the company increasing its workforce and investing in redesigning its Stoke-based call centre, which will now accommodate around 550 advisors. The new cabling has enabled the business to deploy voice-over IP technology within its call centre, as well as allowing the deployment of more bandwidth intensive applications, without the need for further upgrades and business disruption.
Compounding the infrastructure design challenges were operational imperatives: With service level agreements to fulfil, FIS specified zero downtime as essential during the work to ensure that business with its customers was not disrupted, along with special consideration on the impact on its employees’ working environment. Upholding data security and confidentiality was also a specified imperative throughout the installation project.
NETcare, a long standing Siemon Certified Installer, undertook this complex infrastructure installation for FIS. 10Gb/s category 6A was selected as the required standard and Siemon’s high performance Z-MAX® was the system chosen, thanks to its proven quality and unmatched service support.
“Our infrastructure choices have to underpin our customer service standards for many years to come,” commented FIS finance and operations director, Jason Banwell. “Choosing Siemon category 6A has provided real lifetime return on investment value.”
The network cabling project was completed without any interruption to the business and in line with FIS’ growth plan requirements. To meet the 100 per cent uptime target, NETcare engineers started on site at 5am and call centre staff were moved into different parts of the office whilst work was completed, thereby mitigating the need for temporary accommodation. A total of 1400 new Z-MAX 6A connections have been made in the horizontal, structured via 70 multi user Telecommunications Outlet Assemblies, providing consolidation points under the raised floor. Siemon XGLO OM3 fibre has been used as the backbone.
Finance and operations director, Jason Banwell concludes, “Our clients enjoy fully tailored, seamless solutions with access to a wide range of products, quotes from the UK’s leading insurers and detailed management reporting. Delivering this proposition requires that our systems are built to perform faultlessly and enable our highly trained staff to provide the best standard of service. We believe that this new infrastructure will provide the foundation for that delivery and is fundamental to the continuity of the efficiency and quality of our service levels.”
Fortis’ success is built on the ethos that puts the customer at the centre of everything it does. Known in the insurance industry for its market leading service, Fortis’ Stoke operation now services almost a million customers, using efficient processes delivered at the lowest cost.
About Siemon
Established in 1903, Siemon™ is an industry leader specialising in the manufacture and innovation of high quality, high-performance network cabling solutions. With global offices and partners throughout the world, Siemon offers the most comprehensive suite of copper (unshielded and shielded twisted-pair) and fibre cabling systems available and is one of only three network cabling infrastructure companies worldwide with true global partnership capabilities. With over 400 active patents specific to structured cabling, Siemon Labs invests heavily in R&D and development of industry standards, underlining the company’s long-term commitment to its customers and the industry. www.siemon.com/uk
About Fortis Insurance Solutions
Fortis Insurance Solutions has over 25 years’ experience as a personal lines insurance broker and outsourced solutions provider.
Formed in 1981 as Alliance Insurance Brokers, the company was acquired by the HSBC group in 1998 and changed from Alliance Auto Direct to become HSBC Select.
Following a management buyout in April 2003, the business became The OutRight Company UK Ltd.
In September 2005, The OutRight Company became part of Fortis (UK) Limited, a leading provider of award-winning personal and commercial lines insurance solutions and life protection in the UK, and was rebranded to UKFIS Limited in October 2008.
Today Fortis Insurance Solutions forms part of the Fortis multi-channel distribution strategy, providing transaction and support services via the Internet, Aggregators and Telesales, for personal and commercial lines insurance business. Fortis Insurance Solutions distributes and services through its own branded business AutoDirect and CoverDirect and third party branded business, offering solus or panel arrangements to suit the needs of its clients. Aligning its business activities with its partners’ general insurance strategies enables Fortis to offer end-to-end white label capabilities in product development, marketing, campaign management, sales, fulfilment and claims – providing a seamless integration with partner brands.
With a turnover in excess of £17 million and operating profit of £2 million (as at December 2008), Fortis Insurance Solutions provides a UK based customer contact centre with over 200 trained advisors (and capacity for 550). The business is committed to continuous growth, having a broad spread of clients and contractual agreements covering three and five year terms.
About NETcare
NETcare Europe Ltd is an established provider and installer of quality computer networks and systems to the SME, corporate and public sector. Committed to the long-term, NETcare installs best in class solutions, developed using quality products and utilising the latest technology. The company offers a comprehensive portfolio of networking products and services from a diverse yet structured range.
NETcare tailors advice, selection and implementation of the appropriate communications solution for each client through a thorough understanding of their organisational needs and objectives. The customer’s requirement of added value solutions combined with competitive pricing are key priorities that focus this tailoring.
NETcare Europe is fully registered with the British Standards Institution as holder of ISO 9001:2008. The company holds a wide range of accreditations from the leading manufacturers of IT networking products, supported by investment in industry-recognised training programmes for its workforce.
NETcare’s success has been built by continually exceeding customer expectations. www.ldd.co.uk
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