Released: February 2009
Life is complicated; especially for those responsible for the day-to-day aspects of network availability in a modern business environment. That is unless you take steps to deal with a network management black-hole – infrastructure management – and then it can literally be simple.
Making do
There are many tools available that have the words ‘network’ and ‘management’ in their description. However used, these two words can leave the unsuspecting technology manager wrongly assured.
These dangers are then reinforced by the statistic that most new networks are designed to offer ten to fifteen years of service, ergo, they must be reliable. They are, but unless you posses some super human powers, you will not know for certain, and in real time, how they are configured and, what is, or what is not, connected. This is called Infrastructure Management and because it is of only limited help without a high level of real time automation, Intelligent is added to confirm this.
So, Intelligent Infrastructure Management or IIM as it is abbreviated provides a management capability of the passive Structured Cabling infrastructures which in turn connects active Network Devices together, such as switches and Routers.
Why do you need to manage, when you can manage?
Lawyer, essayist, scientist and politician Sir Francis Bacon is credited with having said ‘Knowledge Is Power’ or in the form of a Latin maxim, scientia potentia est. There is much debate about what Bacon actually meant by this, and time no doubt has added its own dimension. One of the more common evolved meanings is that knowledge about something, installs power upon the holder of that knowledge; definitely the case with Intelligent Infrastructure Management.
Just because something appears to be working, it should not be assumed that it is. Many network Managers do not know what is connected to their network, what has been disconnected (stolen?), what has been moved, what amount of connection capacity is being used; furthermore, they may not have any record of the frequent moves, adds and changes or any forensic ability in the case of a crisis of any sort. All this can add up to the wasting of cash, staff time, purchased resources (e.g. servers) and leave the organisation incapable of providing the necessary records for legal and regulatory compliance. It can also be devoid of any forensic resource in the case of failure (to drive remediation) and the vital critical information required (possibly by the law enforcement agencies) in the case of attempted or successful, security breaches.
As many organisations prepare for an uncertain future, network infrastructure replacement projects are rife; and it is increasingly the case that what is being installed is an enterprise wide, core IP network. This core IP network will be used to deliver voice, video, data, building management, surveillance, building access and more. Can any organisation afford to leave this operationally fundamental infrastructure and business asset to languish unmanaged?
Simple and intelligent
The complexity of network management is a function of many things and most are present in varying ways in all networks. IIM is not just for specialists or the big enterprises; it is applicable to and can be scaled for any network, and the good news is that some IIM solutions can be retrofitted. It is only a question of honestly answering the question; can my business exist safely without this vital layer of operational management?
If it is the complexity of networks that makes the case, IIM in response has to be simple to implement, operate and act on. In this respect, modern IIM solutions present a single, centralised network view that can be consulted equally well from a high view or drilled down to node level detail, with ease.
The lines of IT and business operations are blurring. Out go departmental silos and in comes Business Service. This is an amalgam of many things such as IT Service Management, Security Management, Change Control and Line of Business support. IIM can be the glue that facilitates this operational bonding as it works in the open without the negative impact of Knowledge is Power; knowledge-guarding for personal gain, by departments or, individuals. IIM solutions are equally capable of presenting IT staff with filtered and shaped technical information, as they are Business leaders with clear, concise, operational data about the network present and past, all context relevant – for example Web server downtime or failover.
Another example relates to the rapid and universal adoption of the IT Infrastructure Information Library (ITIL) and IIM is a natural ally to ITIL based process and operations. Its real time discovery can be the sole or federated source of CMDB (Change Management Data Base) information; its diagnostic ability can assist in first, second and third line support – for example when PING doesn’t work.
Due Diligence
These troubled times will force all organisations to take a closer look, undertaking informed due diligence. It will need to be a radically different look at all aspects of their operations. There can be no doubt that at the heart of everything will be the network infrastructure. It will be the foolhardy board who bury their heads in the cable, preferring instead to boost shareholder funds by saving the modest cost of IIM. The adoption of IIM offers to diligently protect customers, staff and shareholders by providing staff in all business disciplines, with the tools they need to do their work, all of the time.
And the results are?
Some IIM facts
IIM provides:
Real time information
Real time – rapid – event response
Total management control and compliance
Automated network documentation
An always correct view of IT assets
Improved IT planning visibility
IIM delivers:
Increased efficiency of IT Service Management
Improved network availability
Managed device utilisation
A new line of security defence
Increased MAC efficiency and accuracy – no guessing
User specified event alarming
Reduced Mean Time To Repair
Improved problem diagnosis
Reduced operational cost
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